New Client Form

New Client Form

Please complete this form as accurately and thoroughly as possible so we can get to know you and your pet(s) before your first appointment.

Client – Patient Information
Thank you for giving Highland Pointe Animal Hospital an opportunity to care for your pet(s).
So that we may become better acquainted, please complete the following:

Primary (default) client contact:

Secondary (emergency) client contact

Patient Information

Previous veterinary clinic/hospital information so that we can acquire medical records:
Boarding/hospitalization Policy:
  • To prevent the spread of infectious diseases and parasites, hospitalized, boarded or pets here for grooming must be current on all vaccines (including Bordetella every six months for dogs) and be free of internal and external parasites (fleas and ticks). One of our veterinarians must have examined your pet(s) being boarded or groomed at least annually. I authorize Highland Pointe Animal Hospital to provide vaccines, parasite control, and an annual exam when needed.
  • Pets are released only during regular business hours. If I neglect to pick up my pet within 10 days from the time the scheduled boarding or treatment is complete, Highland Pointe Animal Hospital may assume that the pet is abandoned and is hereby authorized to dispose of my pet as appropriate.
  • If one of our veterinarians feels that sedation is necessary to calm your pet in order to prevent injury and/or address significant anxiety, please be assured that we will provide necessary treatment at your expense.
  • If one of our veterinarians feels that tranquilizers or general anesthesia is necessary for treatment or handling of your pet, please be assured that we will provide necessary treatment at your expense.
  • If an emergency health situation develops involving your pet, please be assured that we will provide necessary treatment at your expense.
  • Highland Pointe Animal Hospital will not be held liable under any circumstances on account of the care, treatment or safekeeping of my pet except for their respective gross negligence. Disputes, other than collection of your receivables, will be resolved through binding arbitration following applicable Texas law.
  • Payment for all services rendered will be required when your pet is released.
Medication / Prescription Policy:
  • We require 24 hours notice for all medication/prescription requests.
  • All medications filled by our hospital are non-refundable once they leave the building. This includes medications filled prior to patient death or euthanasia.
Payment Policy:

Payment is required upon rendering of services. Your choice of payment methods are cash, credit card
(Visa, Master Card, Discover, American Express), or payment plan via Care Credit or Scratch Pay.

  • Deposits or prepayments may be required on surgical, trauma/emergency, and/or
    hospitalization cases.
  • We do not bill/carry open accounts and hope that the above alternatives are convenient.

To best serve you: If any of your pets ever unexpectedly requires life-sustaining measures (CPR: cardiopulmonary resuscitation) in an effort to preserve life, we need to know as a default if you want us to pursue CPR or not. The estimated cost of standard CPR is $250.00–300.00.